Assistant Support Team Leader

Lead by example. Support people to thrive.

As an Assistant Support Team Leader, you’ll combine hands-on support with leadership responsibilities, helping to deliver high-quality, person-led services for people with learning disabilities and complex needs. You’ll support people to develop independence, achieve their goals and live fulfilling lives, while helping to guide and motivate your team. Working closely with the Service Manager, you’ll help ensure support is safe, effective and tailored to each person, stepping up to deputise when needed and promoting a positive, homely and welcoming environment.

Key skills and qualities:

  • Leadership potential and the confidence to support and guide a team
  • Excellent communication and interpersonal skills
  • Ability to build positive relationships with people, families and professionals
  • Strong organisational and problem-solving skills
  • Confident using IT systems and maintaining accurate records
  • Ability to manage competing priorities and adapt to changing situations
  • Understanding of safeguarding, health and safety and quality standards
  • Positive, proactive and person-centred approach
  • Able to communicate complex information clearly and effectively
  • Committed to developing others and achieving great outcomes for the people we support
  • Reliable, accountable and able to lead by example
  • Passionate about helping people gain independence and live great lives

Previous experience in health and social care is essential, along with a commitment to delivering outstanding support and making a real difference every day.

Open to existing and experienced ubu Enabling Team members or external applicants who demonstrate their potential to deputise on behalf of Service Managers within specialised community based, safe ‘Person-Led’ enabling support services for people who are vulnerable with severe complex needs. Ensuring that the assessed care, developmental and support needs are always fully implemented. Developing positive relationships with everyone involved and creating a homely, welcoming environment. Working proactively to help people gain more independence by acquiring daily living skills, achieving their forecasted outcomes and matching team members’ expertise to their needs.

Always respecting the people we serve, their families, friends and colleagues, the purpose of this role is for Assistant Service Managers to continuously demonstrate sound:

  • Ability to deputise on behalf of the Service Manager if they are absent or unavailable
  • Basic management of the service is maintained at all times
  • Safe, flexible, caring, guiding/ teaching and interpersonal skills
  • Excellent computer, good verbal, written, numerical and communication skills
  • Basic regulatory knowledge across all disciplines relative and appropriate to the service
  • Ability to communicate complex issues working as one team with all those involved

Assistant Service Managers will be appointed through a series of interviews to:

  • ​Deliver ‘person-led’ care and support service to a wide range of vulnerable people and with complex needs using our ways of working consistently implementing the agreed enablement care and support plans to each individual even when no one is looking
  • Create positive relationships and opportunities, guaranteeing each person receives personalised enabling support, working in partnership with others
  • Ensure the assessed needs of the person supported are met by developing; their relationships, daily living skills and greater independence

An Assistant Service Manager is an ambassador of ubu. Providing bespoke ‘Person-Led’ daily living support. Being responsible for delivering, punctually and respectfully, what we have promised at all times. Always being required to:

  • ​Work from planned rotas, including sleeping-in support shifts as required and make adjustments when deputising for the Service Manager to rotas
  • Provide, as a member of a team, 24-hour personal care and holistic enabling support
  • Develop the daily living skills of the people we serve to gain greater personal independence
  • Follow all support, policy, process and regulatory guidelines at all times
  • Communicate effectively using the tools and reporting process appropriately
  • Keep individuals free from any form of harm or abuse and protecting everyone’s safety
  • Be self-disciplined in providing the agreed level of support at all times
  • putting learning into daily practice
  • Attend and participate in; team meetings, required e-knowledge, local and central training
  • Be adaptable to meet the changing needs of the role
  • Build relationships by working together, networking and integrating with the local community resources to engage the individual and their families
  • Demonstrate proactive and positive engagement at all times, implementing our care and support enabling approach
  • Consistently delivering each person’s support and risk management plans
  • Achieving agreed ‘forecasted outcomes’ with each individual

​​Ensuring ubu’s Quality Standards are met:

  • Adhering to all policies and procedures ensuring ubu’s standards are maintained at all times
  • Complying with relevant legislation including data protection, health and safety and Care Act
  • Reporting any breach of regulation policies and procedures
  • Being accountable for own actions
  • Presenting and behaving in a professional manner at all times
  • Undertaking designated quality checks and maintaining home and communal environments to the highest standards at all times
  • Contributing to continuous quality improvement in every aspect of the service we provide
  • Detailing accurately, recording and reporting of information relating to the support delivered

Accountable to:

  • The leadership and management of ubu working as One Team
  • ubu’s policies and procedures
  • Safeguarding
  • The people served by ubu

Reporting to:
Service Manager or when required Senior Operational Manager

Essential Criteria

Evidences aptitude and willingness to:

  • Interpret philosophy into practice
  • Teach and develop skills for living
  • Advocate for people within the home and in the community
  • Encourage people to speak for themselves
  • Follow line management direction
  • Promote self and others health and wellbeing
  • Support others to budget and manage finances
  • Be a positive role model/mentor at all times to people
  • Have a flexible approach to the role
  • Being proactive to the needs of the service
  • Follow a Person-Led approach to support
  • Show passion, commitment, enthusiasm and drive

Demonstrates

  • Flexibility including shift working and sleeping in as required
  • Appropriate; eye contact, positive listening, body language and non-verbal skills
  • Present self in line with ubu dress code
  • Positive understanding and attitude of equality towards vulnerable people
  • Knowledge of, understanding and commitment to, citizenship and community participation
  • Positive interpersonal skills
  • The ability to; listen to others, encourage people, develop communication and positive relationships skills
  • Basic computer skills, good spoken and written English and numeracy
  • Respect for others
  • Ability to work as an equal part of a team
  • Knows how to proactively deal with stress/pressure in self, and seeks guidance when needed
  • Desire and commitment to own ongoing development
  • Willingness to attend staff meetings and in-house training where necessary
  • Knowledge and understanding of what the role entails and prepared for interview
  • Understands what ubu is all about and the services it offers
  • No previous undeclared criminal convictions
  • Positive references
  • Committed to covering any visible tattoos as required whilst at work
  • Physical fitness and able to:
    • Physically undertake personal care
    • Support individuals in their leisure activities
    • Work on several levels throughout their shift
  • Emotionally and mentally stable to support those with:
    • Complex and challenging health issues
    • Colleagues as a member of an intensive support team​​

Desirable

  • ​Previous experience of working with vulnerable people with complex needs
  • Relevant training and qualifications within a social care setting
  • MAPA trained
  • Knowledge of ubu Vision, Mission and Values
  • Car driver with full clean driving license

All job offers made subject to

  • ​At interview
    • Confirmation of candidates; application record of consecutive and complete personal and employment history and referees
    • Clear DBS and safeguarding record
    • Proof of ID
    • Right to work documents

A further online interview may be required for all roles with ubu

Within 5 working days of being offered a provisional role

  1. A second interview (meet and greet)will be arranged for you to attend in person at a support or in the local community to meet the managers, staff team and people we serve.

Receipt of 3 references within one working week of job offer from candidates

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